Your account manager is the person who will help you. In addition we have this comprehensive resource centre.  You can always email support@walksafe.io 

Within WalkSafe Pro you can amend the business detail here. The details held in your profile are the name and address of the business.

It is critically important to send out internal communications ahead of the WalkSafe Pro  invites so your teams know the business endorses this important safety benefit. In our experience several reminder letters/emails are needed as busy employees “forget to do it later”.

There are three options to onboard your team; Invite team member, Bulk invite team members and Invite team members with link. To begin the invitation process please visit the invite page within WalkSafe Pro here.

Invite team member:

We advise that for less than 10 users you use this option. You simply enter their email address and then assign their role. You can choose from a standard team member where they will be able to share their journeys directly with the business account or a manager that would allow you to provide access to the WalkSafe Pro portal. Once the invite is sent the users will be sent a stanardised WalkSafe invitation email to the email address you provided. 

Bulk invite team members:

If you would like to invite multiple employees to your WalkSafe Pro account, download the .csv template and add their email addresses to the relevant column. You can then upload the .csv file and our system will send out the standardised WalkSafe invites to everyone.

Invite team members with link:

If you would like to manage your invites internally within your business you can use the ‘Invite team members with link’ option. This option enables you to copy the link which can then be used in your internal communication to your teams. When a user clicks on the link they will be asked to sign in or register with WalkSafe. Once they have completed this step they will be automatically added to your WalkSafe Pro account. 

For bulk upload we require the email address. When selecting ‘Bulk invite team members’ from the invite page in WalkSafe Pro you can access the example CSV for you to upload all email addresses of the team members you wish to send invitations to. 

Once your team members have signed up to WalkSafe via the invitations they will appear in the ‘Team’ page within Pro. You can access this page here

 It’s very easy  – there are four simple steps:

1. Employees go to the App store or Google Play and download WalkSafe + for free
2. On the invite email that you send to them – they click on the green invite box Click here to accept your company invite
3. This will take your team to a website page where they will be asked to sign in (if they already have an account) or create a new account. 
4. Once this step is complete your team member will appear in your Pro account and they can start sharing journeys with your security centre and you will be alerted if they activate their SOS. 

Your company recognises that we all get worried sometimes walking to and from work on our own. WalkSafe is designed to allow each employee to choose the option to have a personal response team with them all the way until they arrive safely? An expert who can get help, if and when they need it, and who is available 24/7.

Your company takes your safety seriously and is providing all the following benefits with the award winning personal safety app called WalkSafe+

• A safety map showing local safe spaces- venues that are trained in safety 
• A choice of Journey Sharing or Time of Arrival features 
• SOS button to alert your Trusted Friends and personal response team if you feel unsafe

Each journey employees can choose a friend or  if they want the added bonus of a personal response team looking after them until they get home safely

As a WalkSafe Pro user you can only see your team’s location if they have shared a WalkSafe or a HomeSafe journey with you or if they have activated their SOS.

You can edit and delete your teams information within your WalkSafe Pro account under the teams page.

Team members can be added individually via the ‘Invite’ page within your Pro account. Here

When one of your team shares a journey with your Pro account and does not arrive at their destination or they activate their SOS, an alarm is activated within Pro and an alert banner will appear across the screen. All alerts will show in the dashboard so that they can be actioned by the operations team. 

Yes, WalkSafe can be used at any time. Your team can set up personal accounts to share journeys with friends and family. If one of your team is using their account that is connected to your WalkSafe Pro outside of working hours and they do not complete a journey or they activate their SOS you will be notified.

Managers (Admin)

• Account owner and has full access to billing
• Access to the WalkSafe Pro website
• View team dashboard and send Check-Ins
• Ability to view shared journeys by team members
• Ability to view emergency alerts raised by team members
• Responsibility to escalate emergency alerts if required
• Mobile notifications with the WalkSafe+ app

Managers

Managers are ultimately responsible for the safety of their team. The manager role enables features such as:

• Access to the WalkSafe Pro website
• View team dashboard and send Check-Ins
• Ability to view shared journeys by team members
• Ability to view emergency alerts raised by team members
• Responsibility to escalate emergency alerts if required
• Mobile notifications with the WalkSafe+ app

The number of managers you can add depends on your subscription plan.

Emergency contact information is manually added for each user within Pro. We do have the capability of bulk uploading emergency contact information. Please request this via your account manager. 

Any user with Managers permissions can see a user’s emergency contact information with WalkSafe Pro.

We hold the name and contact telephone number of emergency contacts.

We store the users email, name, 3 days of location history and other operational data related to the functionality we provide.  All data is stored in secure, managed databases with encryption and rest and in transit.

Dashboard (Journeys shared / Alerts / recent activity)

The dashboard shows any users who have an active journey, incomplete journeys, active check ins, active SOS alerts and recent activity.  There is also search and filtering available. 

Check in 

Check-in allows you to create groups of users to enable them to directly respond and mark themselves as safe.

Map

When a user shares a journey with you, you can see their location within the map. This is primarily used for any user who has activated their SOS or has an incomplete journey so that you can identify their last known location. 

Settings

Within settings you can update your profile, amend your business details, change your password, manage your subscription and add, delete or edit team members.

• Leadership team or HR send out invite, via the invite page within WalkSafe Pro. We suggest internal comms are sent out to users ahead of the invites being sent
• Employees/ team members will receive an email with a link to accept the invite
• This takes employees / team members to a browser page where they can log in to an existing account or register a new account
• Once they have registered or signed in they will automatically be added to your WalkSafe Pro account and they can start sharing journeys with you
• Employees invite friends to share their journeys
• Employees should see their company name so they can choose a personal response team to look after them commuting to and from work 
• Employees can use all functions – journey sharing, time of arrival, safe spaces and planning safer nights out with the safety map
• Local safety information (where available)

Your company recognises that we all get worried sometimes walking to and from work on our own. WalkSafe is designed to allow each employee to choose the option to have a personal response team with them all the way until they arrive safely? An expert who can get help, if and when they need it, and who is available 24/7.

Your company takes your safety seriously and is providing all the following benefits with the award winning personal safety app called WalkSafe+

• A safety map showing local safe spaces- venues that are trained in safety 
• A choice of Journey Sharing or Time of Arrival features 
• SOS button to alert your Trusted Friends and personal response team if you feel unsafe

Each journey employees can choose a friend or  if they want the added bonus of a personal response team looking after them until they get home safely

Your leadership team will be sending out invite letters to all managers and employees inviting them to join WalkSafe Pro. Everyone needs to click on the green invite box  Click here to accept your company  invite

The initial letters  will often be sent out by HR or one of the senior leadership team.

There are example invite letters in this resource centre for you to use and invite employees . Often HR will send these out for you. It’s helpful to send out reminders as busy people often forget  to sign up and register even though they are very keen on the idea of safety.