Last update: July 2025
WalkSafe is the brand name of a technology platform and suite of personal safety apps and business solutions designed and marketed by Chaperhome Ltd. We are a highly respected software development company, who produce Software as a Service technology to assist our customers improve their personal safety whilst making journeys, also providing reassurance to their trusted contacts. In addition, the WalkSafe platform processes local community information enabling users to receive up to date local information helping them plan their journey and access personal safety solutions. It also provides users with direct digital communication from public authority organisations charged with improving community safety. Businesses may make use of our technology to provide access to their employees to benefit from our personal safety and workplace safety app based solutions. We may partner with other organisations to provide access to their business services and solutions using our technology.
Chaperhome Ltd is registered as a data controller with the Information Commissioners Office reg number ZB016243.
The company address of Chaperhome Ltd is: Suite 1, First Floor, Coachworks Arcade, Northgate Street, Chester CH1 2EY
Chaperhome Ltd acknowledges the need to protect your personal data whilst providing access to its technology. To provide such access we need to collect, process and share information about you.
The WalkSafe platform requires a minimal amount of your personal information, including location data used temporarily so that you may benefit from its enhanced safety features.
This document explains what information we collect and process and how it will be used or shared. In addition, it explains how we go about processing your data lawfully, also your legal rights, how to exercise them and how to contact us or the UK regulatory authority.
This policy applies to all your information we need from you. This includes when you:
As a private customer you will need to enter a contract with us before you can access our Apps.
Your employer may have provided you an opportunity to use our App in a private capacity, this is through your personal choice and you are not bound by employment legislation. We do not share information with your employer as regards your whereabouts whenever you activate the App geolocation capability. If, however, circumstances arise which raise concerns for your welfare, perhaps because your whereabouts becomes unknown or you haven’t arrived at a location as planned, we may alert both your employer and the emergency services in the interests of your personal safety.
To establish an online account with us and activate the functionality of the App we need to collect certain data from you. To fully maximise the safety benefits of our App you will need to elect a trusted person to receive automated alerts generated by the App to reassure them of your wellbeing. We collect and process their personal information in the same way, as they must establish an online account with us to activate the functionality of the app to receive such notifications.
If you elect for third party monitoring as part of an employment benefit your personal data including location data will be shared with them.
The type of personal information we collect includes:
If you are using our app as a service offered by your employer you will have access to functionality for reporting information. We do not routinely access the contents of those reports and process them for sharing with your employer or other named recipient as nominated by your employer. We acknowledge the confidentiality of such information reported by you and the only exception may be if it became necessary to resolve technical issues or install system upgrades. These actions will be done under our control.
We may capture additional data inputted by you if using this service:
We use the following lawful basis for processing your personal data:
6(1)(a) Consent. This will be necessary if the event that the programme is required to be subjected to independent evaluation by a reliable third party.
6(1)(b) Contract. Processing is necessary for fulfilling a contract with the individual or taking steps at their request before entering into a contract.
6(1)(f) Legitimate. Processing is necessary for the legitimate interests of the data controller or a third party, unless those interests are overridden by the individual’s rights and freedoms.
9(2)(g) Processing is necessary for reasons of substantial public interest on the basis law, including Data Protection Act 2018, Schedule 1, Part 1 to 3, safeguarding children and adults at risk, preventing, and detecting unlawful acts.
We need you to provide us with your personal data to establish a contract with you and maintain the ongoing management of that contract providing you with the various features of the App and associated managed services including access to help centre resources, in-app notifications, marketing materials and onboarding services. We may share your data with sub-processors where required in order to fulfil the contract.
You consent if you opt in or create an account or activate your device’s tracking capability.
If we become concerned for your safety whilst using the monitoring feature of our App we may have to share your information with others, such as the contracted monitoring service, persons you have nominated or if necessary, the emergency services. It is in your vital interest that we would do so.
We design, build and in some cases sell access to our technology as part of our business venture; without your information we cannot operate. We treat your information with great care, always protecting your rights and freedoms.
Our platform and app provides you with a reporting facility enabling you to raise concerns about your safety in the workplace. This information may be shared with a partner to conduct analysis and provide information to your employer to assist them to exercise a duty of care to their employees.
In such circumstance we would share this information as a recognised legitimate interest; doing so to safeguard vulnerable individuals and to prevent crime.
Our cookies policy sets out how we use your data when accessing our website please follow this link for more information: Cookies Policy
We do not require you to provide us with sensitive data, known as “special category data”, when establishing an account with us. We encourage you to avoid inputting sensitive information about yourself or others when posting information in the App. We do not access this data unless it’s necessary to resolve a technical issue or as outlined in the legitimate interest compliance.
Our apps are designed with the best interests of its users in mind, particularly young people. We follow the Children’s Code; a code of practice published by the Information Commissioners Office: https://ico.org.uk/for-organisations/childrens-code-hub/
If you are a private customer between the age of 10 and 12 years, defined as transitional years by the UK regulator, we require the consent of a parent or guardian before a contract can be agreed.
We have provided a summary of this privacy policy made suitable for children our website: Child Privacy Notice
We fully understand the importance and duty we have to protect your privacy. We take appropriate organisational and technical steps to safeguard it whilst it’s in our care. We do so by:
The data that we collect from you is stored and hosted in the European Economic Area (“EEA”). Following Brexit in June 2021, the UK has been deemed adequate in terms of EU data protection legislation, therefore many of the GDPR rules still apply.
We retain and process your information all the time you maintain an account with us. Your personal data is deleted from our systems when you delete your account. The exception is if we are required to keep your information for a longer period for legal or regulatory reasons, such as tax and accounting.
You have the right to access your personal data, and any such requests made to us shall be dealt within the legal time limits set.
Your rights include:
You also have the right to lodge a complaint with the Information Commissioner Office who can be contacted via their web site: www.ico.org.uk
GDPR does not insist for requests to be made in writing, however it will enable us to manage your request more quickly if you were to use either email or letter, accompanied by some form of identification, such as a copy of a passport or driving license when making your request. If by letter, your request should be directed to:
Chaperhome Ltd, Suite 1, First Floor, Coachworks Arcade, Northgate Street, Chester CH1 2EY
or by email to support@walksafe.io
In most circumstances charges will not be made. Information will be provided promptly and no later than 30 days following receipt of the request.
Our privacy notice is reviewed at least every year.
If you want to request information about this privacy notice you can email us at support@walksafe.io