FAQs

What is WalkSafe+?

Our application, the UK’s leading safety app, integrates journey-sharing features with a comprehensive national Safe Space map. This map identifies venues across the UK that have been trained in safety responses, partnering with trusted organisations to provide various forms of assistance so you have a safer experience when you are out and about. WalkSafe+ offers a range of tracking and non-tracking features, allowing your trusted contacts to monitor your journey in real-time.

How do the geo-location features work?

The geo-location features use GPS to track your current location. You can share your real-time location with trusted contacts that you have chosen. The app updates your position periodically to ensure accurate tracking and timely alerts in case of an emergency.

Your trusted contacts must also be WalkSafe users and will receive an invitation to download the app if they don’t have it already.

How do I share my location with someone?

We have 2 ways in which you can share your location. And a way for your trusted contacts to be alerted if you don’t arrive at your destination when expected. To do this you must invite your friends to become trusted contacts. If you don’t, you can only use the Walk Safe feature. Your friends will receive a notification to alert them to your journey start, arrival or non-arrival.  

Follow Me – Follow Me allows you to start a journey with no destination in mind. Simply select a length of time to share your location for and select friends to keep you safe then you’re good to go! You can cancel it at any time.

To share your location:

  1. Open the app and tap the Follow Me tile at the top of the app home screen.
  2. Follow the steps to change your location sharing settings.
  3. Select the time you want to share your journey for and tap ‘Next’.
  4. Select who you want to share your journey with and tap ‘Start Walking’
  5. The selected contact will receive an invitation to see your journey on the map for the time you selected.

Walk Safe – Walk Safe allows you to share your location and journey route with your trusted friends. Your location will update in real-time allowing your trusted contacts to see where you are. You can cancel it at any time.

To share your journey:

  1. Open the app and tap the Walk Safe tile at the top of the home screen.
  2. Enter the location you are travelling to.
  3. Tap whether you are using public transport or not
  4. Select your trusted contact and tap ‘Begin journey’
  5. Your trusted contact will receive an invitation to track your journey on the map

Home Safe – Home Safe allows you to set a specific place and time and share your journey plan with those you want to. If you don’t successfully arrive at your destination on time, your trusted contacts are automatically notified. (This feature is non-location sharing).

To set up an alert:

  1. Open the app and tap the Home Safe tile at the top of the home screen.
  2. Enter the location of your destination.
  3. Enter the time you expect to arrive at your destination.
  4. Choose the contact you want to share this information with.
  5. Tap ‘Begin Journey’
  6. Your trusted contact will receive a message informing them of the journey. If you fail to arrive when expected they will receive an alert.

Can I use the app without a GPS signal?

The app relies on GPS for accurate location tracking. If you’re in an area with poor or no GPS signal (e.g., underground, remote areas), the app may have difficulty updating your location. However, the app will still try to provide the best possible estimate based on available data (such as Wi-Fi or cell towers).

Does the app track my location continuously?

The app tracks your location continuously only when Location Sharing is active. You can choose to turn this feature on or off at any time. For privacy and battery-saving reasons, the app minimises location tracking when you are not actively sharing your location or using the safety features.

What should I do if I feel unsafe?

If you feel unsafe, you can use the SOS feature which is displayed on every screen in the app. This will send an immediate notification to your selected emergency contacts with your current location and an alert that you need help

What happens when I use the SOS feature?

The SOS feature will show you a countdown of 5 seconds on the screen, giving you time to cancel it if you want to. If it remains active it will send an alert message to your trusted contacts who will be advised to contact, you and take steps to ensure you are safe. 

Why can’t I start a journey or use SOS?

You must invite your trusted contacts to become friends in the app before these features will work. This is because the technology is built so people you trust can respond to your alert when they receive a notification.

How does the app ensure my data privacy?

We prioritise your privacy and data security. Your location data is encrypted and only shared with the people or services you choose. We do not sell your data to third parties. For more details, please refer to our Privacy Policy in the app.

Can I use the app in offline mode?

While the app’s core safety features (like the SOS Button) can be used in offline mode, real-time location sharing requires an internet connection (Wi-Fi or mobile data). If you lose connection, the app will try to send your last known location to your emergency contacts.

Is the app available in all countries?

The app is available in the UK only currently, but we planning to expand soon! But you can use WalkSafe abroad if you have downloaded the app in the UK. Please note the Safety Map is not yet available outside the UK.  

How do I update the app?

To ensure you have the latest features and security updates, make sure your app is updated regularly. You can update the app through:

  • Google Play (Android users)
  • App Store (iOS users)

How do I enable notifications for emergency alerts?

To receive emergency alerts:

  1. Open the app and go to Settings.
  2. Select Notifications and enable Emergency Alerts.
  3. Make sure notifications are enabled for the app in your device’s system settings.

What is the Safety Map?

The safety map features safe space venues across the UK.  The map helps you plan safer nights out at pubs, clubs, restaurants and other places that have safety initiatives or offer assistance. They have been accredited by organisations for various safety schemes, and you can offer anonymised feedback in the app on your experience. WalkSafe share this anonymised information with trusted partners, and with the Safety Map venues so they can improve the training of their staff.  

Working with local councils, business partnerships and others we are building safer communities, together.  

What can I report?

Using Community icons, you can share your experience of how safe you felt while out an about, reporting on things such as poor street lighting and anti-social behaviour. You can also report on Incidents such as flashing, being followed and catcalling. The information you share is anonymous and we inform our local community safety partners who work to tackle issues in your local area. Check out our WalkSafe app for the full range of reporting options. By speaking up you can make a difference.

What is ‘Live Street Support’ on the safety map?

Some areas have trained volunteers such as Street Angels, Street Marshalls and Pastors to provide assistance to people who may need it. You will see “Live Beacons” on the safety map, which show their live location so you can get to them if you need help.

I still have unanswered questions about the app

If you would still like help, you can contact us via the app in Settings or via our website walksafe.io

Still have a question?